Purchase Policy

Products and Services

A platform for online booking, selling of event related e-tickets and advertising events, We also allow event organizers & individuals to share their event related information through Kumhei.com my using customizes google map, A user can  located the exact event spot with the help of Kumhei.com which a user an see on the map at Home Page.

Who you are Buying From

Kumhei acts as the agent to those who are promoting the events for which you purchase tickets ("Event Organizer") and for movie halls (Cinemas). When you purchase a ticket for an event/movie, Kumhei will be handling the transaction and collecting payment for the organizer/Cinema.


Kumhei sells tickets on behalf of Event organizers/Cinemas and does not control the inventory or its availability.

Age Limit

Please purchase tickets for children above the age of 3 years.

Pricing, Internet handling fees and Order Processing Fees

Tickets purchased on Kumhei are subject to a per ticket Internet handling fees and a non-refundable per order processing fee.

Amount of Tickets Per Customer or "Ticket Limits"

When purchasing tickets on Kumhei you are limited to a specified number of tickets for each event.

Censor warning

Please check the censor warning before buying the tickets. Children below the age of 18 will not be allowed entry for an {A} rated movie. Also please check for any additional ratings/entry restrictions that may be applicable for events/movies from time to time.

Order Confirmation

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same form your booking history or with the Customer Service Department whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Kumhei will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Refunds and Exchanges

Before purchasing tickets, carefully review your booking details. Kumhei prohibits exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.

Billing Information Verification

Some Orders will be processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, Kumhei customer service will attempt to contact you, using the information provided at the time of purchase. If Kumhei is unable to reach you after its initial attempt, Kumhei may cancel your order and may sell your tickets to another customer.


Kumhei offers multiple delivery options. The options may vary from for different events/movies. Currently the following delivery options are available:

Email confirmation: Your booking confirmation will be sent via an email. This confirmation needs to be printed and shown at the ticket counter to get a physical ticket.

SMS confirmation: Your booking confirmation will be sent via an SMS. The SMS details need to be shown at the ticket counter to get a physical ticket.

In case you experience any problems please call our helpdesk 9856177334 for assistance

Kumhei may chose to send the physical tickets for the event/movie. Delivery will be attempted twice before canceling your transaction.


In all the cases you will need to produce the credit/debit card used to purchase the tickets for picking up the tickets at the venue. In case the credit/debit card user is not picking up the tickets, an authorization with the photocopy of this credit/debit card signed by the credit/debit card holder need to be produced at the time of picking up the tickets. Please note that signature on the card must match the signature used for authorization. Physical Tickets will be delivered to your address confirmed on the website.

Pricing and Other Errors

If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then: Kumhei will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this web site.

Cancelled/Postponed Events

Occasionally, events are canceled or postponed by the promoter. Should this occur, we will attempt to contact you and refund the amount as per the policy of the organizer.

Customer Care

If you need help regarding your order or any other issue, the best in the company is available. We guarantee a response time of one working day and you can reach our customer service department at This email address is being protected from spambots. You need JavaScript enabled to view it.

Discount Codes

Kumhei Discount Code share issued by Kumhei and may only be redeemed through our website, www.kumhei.com towards the purchase of movie tickets on kumhei.com for participating theaters located in India. Discount Codes cannot be redeemed directly at any of our partner theaters, or any other website operated by third-party merchants accessible from our site.

Kumhei may change (add to, delete, or amend) these terms from time to time. Unless we state otherwise, the changes will apply to any new Kumhei Discount Codes that you purchase.

Kumhei Discount Code share for personal, non-commercial use and enjoyment only. They may be shared with family and friends, but may not be advertised, sold or used as promotional items by the purchaser or anyone else without kumhei´s prior written consent.

Your purchase or use of Kumhei Discount Codes will be deemed your agreement to these terms.


Terms and Condition


 1.1 The Kumhei.com website ("Website") is an internet based entertainment ticketing portal, with its  office at Sagolband Tera Loukrakpam Leikai, Imphal – 795001, Manipur.

1.2 Through the Website, Kumhei shall provide you ("User") entertainment-related information, pricing, availability and reservations for ticket for cinemas, plays, concerts, sports events across cities and rural areas throughout India ("Service"), as more particularly described and defined in the terms of service ("TOS") relating to such Service, This Service may be availed by the User, his family members and friends in India at any time during the year through vendors ("Service Providers").

1.3 This User Agreement ("Agreement") sets out the terms and conditions on which Kumhei shall provide the Services to the User through the Website. In addition to this Agreement and depending on the Services opted for by the User, the User shall be required to read and accept the relevant TOS for such Service, which may be updated or modified by Kumhei from time to time. Such TOS shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail.

1.4 Use of the Website is offered to the User conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement and the TOS, as may be posted on the Website from time to time. For the removal of doubts, it is clarified that use of the Website by the User constitutes an acknowledgement and acceptance by the User of this Agreement and the TOS. If the User does not agree with any part of such terms, conditions and notices, the User must not use the Website.

1.5 Additionally, the Service Provider may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service (for example, movie tickets, Discount Codes, Combo’s, etc.). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions set forth in a Service Providers. In the event that any of the terms, conditions and notices contained in this Agreement or the TOS conflict with the additional/other terms and guidelines specified by the Service Provider, then the latter terms/guidelines shall prevail.


Kumhei reserves the right to change the terms, conditions and notices under which the Services are offered through the Website, including but not limited to the charges for the Services provided through the Website. The User shall be responsible for regularly reviewing these terms and conditions.


The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of Kumhei in respect of the Website, The User further consents that the terms and contents of such Privacy Policy are acceptable to him.


4.1 The User agrees and undertakes not to sell, trade or resell or exploit for any commercial purposes, any portion of the Service. For the removal of doubt, it is clarified that the Website is not for commercial use but is specifically meant for personal use only.

4.2 The User further agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that the Kumhei's name is stated as the source. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.


5.1    Kumhei has endeavored to ensure that all the information on the website is correct, but Kumhei neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data or information contained. Kumhei makes no warranty, express or implied, concerning the website and/or its contents and disclaims all warranties of fitness for a particular purpose and warranties of merchantability in respect of services, including any liability, responsibility or any other claim, whatsoever, in respect of any loss, whether direct or consequential, to any user or any other person, arising out of or from the use of the information contained in the website.

5.2    Since Kumhei acts only as a booking agent, it shall not have any liability whatsoever for any aspect of the arrangements between the service provider and the user as regards the standards of services provided by the service providers. In no circumstances shall Kumhei be liable for the services provided by the service provider.

5.3    Although Kumhei makes reasonable commercial efforts to ensure that the description and content in the TOS and on each page of the website is correct, it does not, however, take responsibility for changes that occurred due to human or data entry errors or for any loss or damages suffered by any user due to any information contained herein. Also, Kumhei is not the service provider and cannot therefore control or prevent changes in the published descriptions which are based upon information provided by the service providers.

5.4    Kumhei does not endorse any advertiser on its website in any manner. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information

5.5   In no event shall Kumhei be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the services; (b) the cost of procurement of substitute goods and services or resulting from any goods, information or services purchased or obtained or messages received or transactions entered into through the services; (c) unauthorized access to or alteration of the user's transmissions or data; (d) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the website. Neither shall Kumhei be responsible for the delay or inability to use the website or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, Kumhei shall not be held responsible for non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Kumhei's control. the user understands and agrees that any material and/or data downloaded or otherwise obtained through the website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data. These limitations, disclaimer of warranties and exclusions apply without regard to whether the damages arise from (a) breach of contract, (b) breach of warranty, (c) negligence, or (d) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law. the maximum liability on part of Kumhei arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. in no case the liability shall include any consequential loss, damage or additional expense whatsoever.


As a condition of the use of the Website, the User warrants that they will not use the Website for any purpose that is unlawful or illegal under any law for the time being in force within or outside India or prohibited by this Agreement and/or the TOS including both specific and implied. In addition, the Website shall not be used in any manner, which could damage, disable, overburden or impair it or interfere with any other party's use and/or enjoyment of the Website. The User shall refrain from obtaining or attempting to obtain any materials or information through any means not intentionally made available or provided for or through the Website.


7.1    The Website may contain services such as email, chat, bulletin board services, information related to recommendations, news groups, forums, communities, personal web pages, calendars, and/or other message (hereinafter collectively referred to as "Communication Services"). The User agrees and undertakes to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.

7.2    Kumhei has no obligation to monitor the Communication Services. However, Kumhei reserves the right to review materials posted through Communication Service and to remove any materials in its sole discretion. Kumhei reserves the right to terminate the User's access to any or all of the Communication Services at any time without notice for any reason whatsoever.

7.3   Kumhei reserves the right at all times to disclose any information as is necessary to satisfy or comply with any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Kumhei's sole discretion.

7.4  Kumhei does not control or endorse the content, messages or information found in any communication service and, therefore, Kumhei specifically disclaims any liability or responsibility whatsoever with regard to the communication services and any actions resulting from the user's participation in any communication service.

7.5   Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. User is responsible for keeping himself updated of and adhering to such limitations if they download the materials.


Kumhei reserves the right, in its sole discretion, to terminate the access to the website and the related services or any portion thereof at any time, without notice.


9.1 Kumhei reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the Kumhei Services. Kumhei further reserves the right to alter any and all fees from time to time, without notice.

9.2 The User shall be liable to pay all applicable charges, fees, duties, taxes, levies and assessments for availing the Kumhei Services.


10.1    In consideration of use of the Website, the User represent and confirm that the User is of legal age to enter into a binding contract and is not a person barred from using the Website and/or receiving the Services under the laws of India or other applicable law.

10.2  The user also understands that the services may include certain communications from Kumhei as service announcements and administrative messages. the user understands and agrees that the services are provided on an "as is" basis and that Kumhei does not assume any responsibility for deletions, mis-delivery or failure to store any user communications or personalized settings.

10.3    The user also agrees and undertakes to immediately notify Kumhei of any unauthorized use of the user's password or user id and to ensure that the user logs off at the end of each session at the website. Kumhei shall not be responsible for any, direct or indirect, loss or damage arising out of the user's failure to comply with this requirement.

10.4     The user should submit the correct and accurate information of the event/kumhei to kumhei.com . If the user submit the wrong information or spam, he/she account may be penalty/block for 3 month. User contain is user responsible, if there is legal action, Kumhei shall not be responsible.

10.5     The user can used Kumhei event information, if there is any wrong/spam information of other user. User can report us but can't complain on us for the other user contain.


This agreement and each TOS shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of Imphal, Manipur, India.

Terms and Conditions for Local Deliveries:

1) Orders will be delivered within 15 working days.
2) The above products will delivered through EMS Speed Post (India Post).
3) The above product will be delivered all over India.
4) No Deliveries on National Holidays and Sundays.
5) We cannot commit exact date of delivery for products.
6) Product will reach in advance/late within 15-20 days as per date of delivery.